Referral Single Point of Access

A clinical front door for elective care.

A referral platform layer that combines referrer decision support, consultant-led triage, patient engagement and NHS integration so systems can run SPoA at specialty or sub-specialty level.

Live referrals Referral SPOA
522,969

referrals made through EYEV referral workflows

Built for the 5 / 5 / 2 working-day SPoA standards across A&G, routine referrals and urgent referrals.

10+

priority specialties to start, with pathway assets that can be reused as coverage expands

Operating model

One workflow from referrer to outcome.

The platform reduces variation before submission, prepares evidence for senior triage, then records the clinical decision and communicates the next step.

01

Referrer CDS

Guide specialty fit, threshold criteria, required evidence, patient choice and the structured clinical question.

02

Clinical information

Bring attachments, images, results, medicines, history and local pathway criteria into a single clinical view.

03

Triage Centre

Prioritise urgent, routine, A&G and exception queues with visible rationale and breach risk.

04

Outcome writeback

Respond with advice, request information, order straight-to-test, redirect or accept to consultant-led care.

Clinical safety

Automation that prepares, not overrides.

Auto-triage can normalise data, validate completeness, classify route, surface risk and draft actions. Clinical outcomes remain visible, reviewable and owned.

Named accountability

Actions can be owned by a named consultant or agreed supervised model.

Audit trail

Every decision has a rationale, timestamp, outcome and communication record.

Escalation

Risk, capacity and GP disagreement routes can be made explicit in workflow.

SPoA deployment

From policy model to live pathway.

For Referral SPoA, we start with a focused specialty and simulate the pathway using local criteria, referral artefacts, governance requirements and integration routes.

Plan a pathway simulation
0-30 days

Discovery and pathway design

Select priority specialties, agree clinical criteria and map e-RS, directory of services and integration needs.

31-60 days

Configure and integrate

Set rules, forms, outcomes, patient communications, GP writeback and evidence hooks.

61-90 days

Pilot live SPoA

Run supervised queues, audit, patient communications, capacity reporting and escalation.

90+ days

Scale and govern

Add specialties, standardise templates, improve automation and report system learning.

Talk to the EYEV team.

Discuss Referral Single Point of Access with us, and we will map the most useful next step for your organisation.